Refund & Cancellation Policy

Last updated: 15 July 2026

At Creative Bird (operating WP PowerSuite), we prioritize customer satisfaction and are committed to delivering a high-quality WordPress plugin and licensing experience. This Refund & Cancellation Policy explains when refunds are available, how to request them, and how renewals and cancellations work.

By placing an order through wppowersuite.com, you agree to this policy and our Terms of Service.

1. Scope

This policy applies to WP PowerSuite licenses and related paid plans purchased from Creative Bird / Creative Bird LLC through wppowersuite.com, including checkout powered by Stripe, PayPal, and/or WooPayments.

It does not cover charges from third-party AI providers, hosting, themes, or other services you buy separately.

2. Eligibility for Refunds

Refunds are eligible under the following conditions:

You request a refund within 14 days of the original purchase date
The purchase is a WP PowerSuite license or plan sold by us (Annual or Lifetime), and is not excluded in Section 3.

Within that 14-day window, refunds are available no questions asked.

3. Non-Eligibility for Refunds

Refunds are not applicable in the following scenarios

Upgrades (for example moving from a smaller plan to a larger plan) — upgrades are not refundable.
Requests made after the 14-day window for that purchase.
Purchases obtained through fraud, abuse, chargeback misuse, or unauthorized license-key sharing.
Any payments made for third-party services (AI APIs, hosting, domains, themes, or other vendors) — those are subject to the third party’s own refund terms.

4. Refund Request Process

Timeframe: Submit the refund request within 14 days of purchase
Submit request: Email support@wppowersuite.com with the subject line “Refund Request,” or use https://wppowersuite.com/support.
Include details: Provide your name, purchase email, order ID or payment receipt, date of purchase, and the product/plan purchased.
Supporting evidence: Not required for a standard 14-day no-questions refund, but helpful if you are reporting a duplicate or unauthorized charge.

5. Review and Investigation

Upon receiving the refund request, the following steps will be taken

Confirmation of receipt: An acknowledgment will typically be sent within 2 business days.
Review: We verify the purchase date, payment method, and eligibility under this policy. Standard 14-day requests are processed without requiring a product-issue investigation.
Communication: If we need clarification (for example matching an order to the correct email), we may ask for additional information.

6. Refund Approval and Timing

Eligible refunds are returned to the original payment method via Stripe, PayPal, or WooPayments. After we issue the refund, timing depends on your bank, card issuer, or payment wallet (often several business days).

Partial refunds are not typical for the standard 14-day license refund. If a renewal charge was made in error, contact us within 14 days of that charge so we can review it.

7. Annual and Lifetime Plans

Annual: Covers licensed updates and support for twelve months. You can renew at https://wppowersuite.com/renew. If checkout enrolled you in automatic renewal via Stripe, PayPal, or WooPayments, cancel auto-renew before the next billing date to avoid a new charge.

Lifetime: One-time purchase as described at checkout. Lifetime purchases are still covered by the 14-day refund window from the purchase date. Upgrade fees remain non-refundable as stated above.

8. How to Cancel Renewal

To stop future renewals or auto-charges:

1. Manage the subscription in your Stripe, PayPal, or WooPayments / store account if available; or
2. Email support@wppowersuite.com with your purchase email and order ID and ask to cancel renewal.

Canceling renewal stops future charges. It does not automatically refund the current paid period outside the 14-day rules above, and it does not delete data on your WordPress site.

9. Access After Cancellation or Expiry

When an annual term ends without renewal, Pro-gated modules and licensed update access may stop. Free modules may remain available subject to product changes. Lifetime access continues according to the lifetime offer terms shown at checkout, except where we must revoke access for Terms violations or legal reasons.

Canceling a renewal is different from deleting your personal data. For deletion requests, see the Privacy Policy.

10. Disputes and Escalation

If you are dissatisfied with the resolution:

Initial contact: Reply to our resolution email explaining your concerns.
Escalation: The issue may be escalated for further review.
Final decision: After review, a final decision will be communicated, typically within 10 business days of escalation.

11. Handling Late or Missing Refunds

If you haven’t received a refund within a reasonable timeframe after approval:

Check financial statements: Review your bank, PayPal, or credit card statements.
Contact financial institutions: Inquire with your provider, as processing times vary.
Follow up: If the refund still has not appeared, contact us at support@wppowersuite.com with your order details.

12. Duplicate Charges and Chargebacks

If you see a duplicate or clearly unauthorized charge, contact us first so we can fix it quickly. Filing a chargeback without contacting support may delay resolution and can result in temporary license revocation while the dispute is open.

13. Third-Party Services

Refunds for third-party services are subject to the terms and conditions of those providers. We may assist with information where reasonable, but we cannot guarantee third-party refund outcomes.

14. Statutory Rights

Nothing in this policy limits non-waivable consumer rights in your country. If mandatory local law gives you a longer or stronger remedy, that law prevails.

15. Changes to This Refund Policy

We reserve the right to update or modify this Refund & Cancellation Policy at any time. Any changes will be effective when posted to our website with an updated “Last updated” date. Customers are encouraged to review this policy periodically.

16. Contact Information

For questions regarding this policy or to submit a refund or cancellation request:

Creative Bird / Creative Bird LLC (WP PowerSuite)

Email: support@wppowersuite.com
Support: https://wppowersuite.com/support
Phone: +1 (307) 204-7516

UNITED STATES: 30 N Gould Street, Ste R, Sheridan, WY 82801, USA.
PAKISTAN: 4C, Jami Commercial, Khayaban-e-Ittehad, DHA Phase II Ext., Karachi 75660, Pakistan.